Terms and Conditions
Welcome to TrueCanadaCrafts, where we pride ourselves on offering luxury artisanal goods that embody the spirit of craftsmanship and quality. By accessing our website and purchasing our products, you agree to adhere to the following terms and conditions. Please read them carefully before placing your order.
These terms govern your use of our website and form a binding agreement between you and TrueCanadaCrafts. If you do not agree to these terms, you must refrain from using our site. We reserve the right to modify these terms at any time, and continued use of our website constitutes acceptance of any changes made.
TrueCanadaCrafts is committed to providing exceptional customer service. If you have any complaints or inquiries, please reach out to us at complaints@truecanadacrafts.com or call us at +1 (416) 298-7997. Our customer service team is available to assist you with any questions or concerns you may have regarding your order.
When you place an order with TrueCanadaCrafts, you agree to provide accurate and complete information for the processing of your order. It is your responsibility to ensure that your shipping address and contact details are correct to avoid any delays in delivery.
All prices listed on our website are in Canadian dollars and are subject to change without notice. The final price of your order will include applicable taxes and shipping fees, which will be clearly displayed at checkout. We strive to maintain transparency in our pricing and may offer promotional discounts from time to time.
Upon completing your purchase, you will receive a confirmation email detailing your order. Please retain this email for your records. If you do not receive a confirmation, please contact us to ensure your order was successfully processed.
Our luxury artisanal goods are crafted with care and attention to detail. However, we understand that sometimes products may not meet your expectations. If you wish to return an item, please consult our return policy, which outlines the conditions under which returns are accepted and the timeframe for initiating a return.
TrueCanadaCrafts is dedicated to protecting your personal information. We implement reasonable security measures to safeguard your data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. By using our website, you acknowledge that you understand these risks and agree to our privacy practices.
These terms and conditions shall be governed by the laws of Ontario, Canada. Any disputes arising from your use of our website or products will be subject to the exclusive jurisdiction of the courts in Toronto, Ontario. This means you agree to resolve any legal issues in that location.
Thank you for choosing TrueCanadaCrafts for your luxury artisanal needs. We are committed to providing you with exceptional products and service. By using our website, you agree to comply with these terms and enjoy a seamless shopping experience with us.