Terms of Service

Welcome to TrueCanadaCrafts, where we are dedicated to providing you with luxury artisanal goods that reflect the beauty and craftsmanship of Canada. These Terms of Service outline the rules and regulations for your use of our website and the purchase of our products. By accessing this site and engaging with our services, you agree to comply with these terms.

Our products are crafted with the utmost care and attention to detail. We prioritize quality, sourcing materials that are both sustainable and exquisite. Each item is a testament to the skill and artistry of Canadian artisans, and we invite you to appreciate the uniqueness of every piece.

To ensure a seamless shopping experience, we encourage you to browse our selection thoroughly. Should you have any questions or concerns regarding our products or services, our customer service team is readily available to assist you. You can reach us via email at complaints@truecanadacrafts.com or by phone at +1 (416) 298-7997 .

TrueCanadaCrafts reserves the right to modify, update, or change these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically to ensure you are aware of any changes. Your continued use of our website after any modifications signifies your acceptance of the updated terms.

When you place an order, you agree to provide accurate and complete information. This includes your billing details, shipping address, and any other information necessary for processing your order. We take great care to protect your personal information and ensure a secure shopping environment.

All orders are subject to availability. While we strive to maintain accurate stock levels, we cannot guarantee that every item will be in stock at all times. In the event that an item you have ordered is unavailable, we will notify you promptly and offer alternatives or a full refund.

We pride ourselves on our transparent return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund, provided the item is in its original condition. Please note that shipping costs are non-refundable, and you will be responsible for return shipping fees.

At TrueCanadaCrafts, we are committed to ensuring customer satisfaction. If you have any issues with your order or experience any challenges, please do not hesitate to contact us. Your feedback is invaluable, and we are here to address any concerns you may have.

All content on our website, including images, descriptions, and branding, is the intellectual property of TrueCanadaCrafts. Unauthorized use of any material found on our site is strictly prohibited. We encourage you to share your experiences and promote the beauty of artisanal goods while respecting our rights as creators.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing TrueCanadaCrafts, where luxury meets artistry in every handcrafted item.

Terms of Return

At TrueCanadaCrafts, we take immense pride in the luxury artisanal goods we create and offer to our valued customers. We understand that the nature of handcrafted items can sometimes lead to varying expectations. Therefore, we have established a clear and fair return policy to ensure your complete satisfaction.

We hope that you are delighted with your purchase. However, if you are not entirely satisfied with your order, you may return the item within 30 days of receiving it. The item must be in its original condition, unused, and accompanied by the original packaging and receipt. This policy allows us to maintain the high standards of quality that our customers expect.

To initiate a return, please contact our customer service team at complaints@truecanadacrafts.com or call us at +1 (416) 298-7997. Our dedicated team is here to assist you with the return process and answer any questions you may have regarding your order.

Please note that returns will be processed within 7 to 10 business days of receipt at our returns department. Refunds will be issued to the original payment method used at the time of purchase. Shipping charges are non-refundable, and customers are responsible for the return shipping costs unless the item is defective or incorrect.

If you receive a damaged or defective item, please contact us immediately. We will require photographic evidence of the damage for our records. TrueCanadaCrafts is committed to ensuring that any issues are resolved promptly and to your satisfaction.

For exchanges, we recommend returning the original item and placing a new order for the desired product. This approach allows you to receive the new item more quickly while ensuring a smooth return process for the original purchase.

We understand that luxury artisanal goods are an investment, and we want to ensure that you feel confident in your purchase. Our return policy is designed not only to protect your interests but also to encourage you to explore our unique offerings without fear of commitment.

At TrueCanadaCrafts, we are dedicated to providing a seamless shopping experience. We value your feedback and encourage you to reach out with any concerns or suggestions regarding our products or policies. Your satisfaction is paramount to us.

For any further inquiries or assistance, please do not hesitate to reach out to our team. You can find us at our physical location at 21 Progress Ave unit 7, Toronto, ON M1P 4S8, Canada. We look forward to serving you and hope you enjoy your luxury artisanal goods from TrueCanadaCrafts.

Thank you for choosing TrueCanadaCrafts, where luxury meets craftsmanship. We appreciate your trust in our brand and look forward to building a lasting relationship with you as a valued customer.